Support & FAQ

The platform and services

How much does it cost to process a short sale with NCC?

There's no cost to create an account with NCC. No limited trials and no credit card required either. NCC does charge a small document fulfillment fee ($149), payable immediately after a successful closing occurs. This is to cover expenses that NCC inevitably incurs during the process of collecting documents from the seller. This, however, allows Listing Agents to concentrate on marketing and selling the property, since NCC now provides short sale processing from initiation to closing. Document fulfillment is a new service introduced due to the overwhelming demand of the real estate community. If you are a member of certain trade groups (e.g. Women in Default Services (WINDS) you may be eligible for certain discounts. Please check with your trade group to see if they are partners with RealtyProx or NCC and whether any discounts are available.

Do you process short sales in all states?

Yes, we provide short sale processing nationwide.

How do I sign up for your services?

Use the form on the right-hand side of the screen on any page, including this one. After we receive your information we will send you an email with detailed directions. You will be able to submit your very first short sale processing request immediately.

How long does it take to process a short sale?

It depends on the bank and investor. Every lender has its own rules, regulations and sets its own pace, because they work with very different investors. NCC has established relations with all major lenders and we are proud to have the best processors on our team. However, delays do happen. Typically short sale processing takes 45 days and up; in some cases it could take up to 120 days.

What documents do I need to present to NCC in order to start processing a short sale?

You can see a list of required documents here. However, since NCC now offers document fulfillment, you can request a processor with as little as Listing Agreement, property information and Authorization to Release Information.

How will you keep me updated about the process?

Through RealtyProx, the platform we use for short sale processing. By signing up for our services you automatically become a user of RealtyProx. Once you receive your login information, come back to www.processingshortsale.com and login on the top-right of the screen in Clients Login area. You will be redirected to the secure site where all the communications are going to take place. You will be able to see the status of any particular transaction 24/7 from anywhere in the world where connection to the internet is available. Here you will also be able to communicate with your processor, ask questions, send emails and see her or his comments in real time. Even if you never log into the platform, once a week we will send you a courtesy email with a summary of actions taken on every short sale deal that you have in our system.

Do you close all short sales?

Most of the short sales that NCC processes get closed.

What is typical commission that banks pay agents on short sales?

It depends on the state. Usually, between 4-6%. Please note that having NCC onboard will not affect your commission.

Do I need to provide NCC with CMA or BPO?

Your BPO or CMA is welcome and encouraged. Before we submit a short sale package to a bank, we need to know the current property value. Regardless of whether you will provide your own property valuation or not, on every short sale that comes into our system we order our own BPO, at our own expense.

Can the Seller use her own attorney?

We strongly recommend using our attorneys. They have decades of experience in real estate transactions and particularly in short sales. Our attorneys work closely with our processors and are always available when we need them. Using our attorneys will significantly increase chances of successfully closing your short sales.

Who is responsible for attorney's fees?

If a short sale gets closed, the bank will cover the attorney's fees.

SSRP Certification

What is the SSRP Certification? Do I need to be certified to use your services?

No, if all you need is someone to process your short sales, you don’t need to be certified. NCC is here for you. SSRP Certification is for agents and brokers looking for short sales listings. Once certified, they become eligible to start receiving short sale assignments. NCC has partnered up with RealtyProx, faith-based and community organizations across the country to provide foreclosure alternatives for struggling homeowners. We obtain leads from these partners, turn them into short sale assignments and pass them to SSRP-certified agents through our master brokers. For more information on SSRP Certification, visit their website.

BPO orders and short sale leads

I was told that you are seeking property valuation professionals. I thought NCC is all about short sale processing. How come NCC is in the BPO business?

Here at NCC we are very serious about real market value of short sale properties. We value your time as much as ours and strive to serve our clients in the best way we can. Thus, on every short sale property that comes into our platform we order our own independent BPO. This is a free service to our agents and homeowners. All our BPO orders come from our internal needs to indentify current market value of the properties in our pipeline.

When am I going to receive my first BPO order?

The amount of BPOs we order depends on incoming short sale processing requests we are asked to handle. It varies from state to state and even a zip code to zip code. Also, it depends on how many competition you have in your area, your availability and, eventually, on your quality score with us. Signing up with NCC does not guarantee that you are going to receive valuation orders from us.